Frequently asked questions
Are your perfumes authentic?
Yes, 100%. We guarantee that every fragrance, gift set, and beauty product on our site is original. We source all our products directly from established UK distributors within the UK supply chain. Every item arrives in its original manufacturer packaging as intended by the manufacturer.
Why are your prices so competitive?
As an independent retailer, we specialise in sourcing authentic fragrances through legal secondary markets. This allows us to pass significant savings directly to our customers without the high overheads of traditional high-street shops.
How long will my order take to arrive?
Standard delivery typically takes 2–3 business days from the day of dispatch. Express delivery usually arrives within 1–2 business days. Currently, we focus on providing the best service to our customers within the United Kingdom. Please check our shipping page for any future updates regarding international delivery.
Please refer to our full Shipping Policy here.
What is your return policy?
We offer a 14-day return window. You have 14 days from the date of receipt to request a return, and a further 14 days to send the item back to us. To be eligible, items must be unused, undamaged, and in their original sealed packaging (including the cellophane wrapper).
Please refer to our full Refund Policy here.
How can I contact customer service?
The best way to reach us is via email at support@simplyperfumes.co.uk. You can also fill in the contact form located in the footer of any page on our site. We aim to respond to all inquiries as quickly as possible during business hours.